Privacy Policy
Last updated: 13 September 2026
The English Kit (ABN 71 285 091 173) (“we”, “us”, “our”) is committed to protecting the privacy of our students, parents and guardians, tutors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our tutoring services and website, and how you can access or correct your information.
This policy applies to The English Kit and its related entities. By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Name, date of birth, contact details (email, phone number), and address
- Parent/guardian name and contact details, where the student is a minor
- Year level, learning goals, and educational background
- Payment and billing details
- Any information you provide when booking a lesson, submitting an enquiry, or corresponding with us
- Information about tutors, including qualifications and working-with-children documentation, where applicable
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form.
Children’s Information
Where a student is under 18, we use, collect and hold personal information about that student with the knowledge and involvement of a parent or guardian, who is responsible for consenting to this policy on the student’s behalf. We only collect the minimum information reasonably necessary to provide tutoring services to the student.
How We Collect Information
We generally collect personal information directly from you (or, for a minor, from their parent or guardian) — for example, when you make an enquiry, book a session, or complete a form on our website. In some cases, we may collect information from third parties where it is not reasonable or practicable to collect it directly.
2. How We Use Your Information
We use personal information to:
- Match students with an appropriate tutor and develop personalised learning plans
- Deliver, manage, and improve our tutoring services
- Process bookings and payments
- Track student progress and provide feedback to students and parents/guardians
- Communicate with you about your enquiry, booking, or account
- Send updates, newsletters, or marketing communications (where you have consented, and you may opt out at any time)
- Understand how our website is used, and improve its content and functionality
- Comply with our legal obligations
3. Website Tracking and Cookies
Our website may use cookies and similar technologies, including third-party analytics tools, to understand how visitors use our site (such as pages viewed, time spent, and general location based on IP address). This helps us improve our website and services.
You can control or disable cookies through your browser settings, and opt out of analytics tracking using tools made available by the relevant analytics provider. Note that disabling cookies may affect the functionality of our website.
4. Payment Information
Where you pay for services online, payment is processed through a third-party payments provider. We do not store full payment card details ourselves; these are handled securely by our payments provider in accordance with their own privacy and security practices.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share personal information with:
- Tutors, to the extent necessary to deliver tutoring services
- Third-party service providers who support our business operations (for example, payments processing, website analytics, and email or marketing communications), on a need-to-know basis
- Professional advisers, regulators, or authorities where required by law
- A prospective buyer or successor, in the event of a business sale, merger, or restructure
Some of our service providers may be located outside Australia. Where personal information is transferred overseas, it may be handled in countries that do not have data protection laws equivalent to Australia’s. By providing your information to us, you consent to this disclosure.
6. Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our services and to comply with legal, accounting, or reporting obligations.
7. Your Rights and Access to Your Information
You (or, for a minor, their parent or guardian) may request to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Change your communication or marketing preferences
To make a request, please contact us using the details below. We will respond within a reasonable time.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance, or with the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised “last updated” date.
9. Governing Law
This Privacy Policy is governed by, and handled in accordance with, the Australian Privacy Principles under the Privacy Act 1988 (Cth).
10. Website Forms and Processors
When you submit the enquiry, waitlist, newsletter or tutor application forms on this site, we collect the details you enter (such as your name, email, phone number, year level, message, and — for job applicants — your education, experience and CV). We use this only to respond to your enquiry or assess your application. To handle these submissions we use a small number of third-party processors:
- Resend — delivers the form contents to our inbox and sends you a confirmation email.
- Airtable — stores submissions so we can track and respond to them.
- Vercel — hosts this site and runs the form-handling code; server logs may briefly record a hashed version of your IP address for spam protection.
- Cloudflare Turnstile — if enabled, a privacy-focused check that the form was submitted by a person, not a bot.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to make a request regarding your personal information, please contact us at:
Email: hello@theenglishkit.com.au